Shipping policy

Shipping Policy

Thank you for shopping with Metal Deco. We aim to provide a smooth and transparent shipping experience for all orders across South Africa.

1. Shipping Partners

We make use of trusted third-party courier providers for all deliveries, including:

The Courier Guy
Big Foot Express
Other approved courier partners where required

Courier selection may vary depending on the size, weight, and destination of the order.

Larger or oversized items may be shipped via freight or specialised transport services such as Big Foot Express.

2. Production & Delivery Times

As most of our products are made to order, production times may vary depending on the item and current order volume.

Estimated delivery timelines will be provided once your order has been completed and dispatched.

Standard delivery timeframes are typically:

Main Cities & Urban Areas: 1–5 business days
Outlying or Remote Areas: 3–7 business days

Please note that delivery times are estimates only and may be affected by factors beyond our control, including:

Weather conditions
Public holidays
High courier volumes
Regional service delays
Load shedding or transport disruptions

3. Delivery Information & Special Requests

Customers are responsible for providing accurate delivery information at checkout.

While we may pass along additional delivery notes to the courier company where possible, we cannot guarantee that special delivery instructions will be followed.

This includes requests such as:

Specific delivery times
Leaving parcels unattended
Calling before delivery
Delivering to alternative addresses after dispatch

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking can be monitored directly through the courier provider’s website.

5. Shipping Liability

Once an order has been collected by the courier partner, delivery handling and transportation are managed by the courier company.

While we will always assist where possible, Metal Deco cannot be held responsible for delays, damages, or delivery issues caused by third-party courier providers.

6. Lost or Damaged Shipments

If your order arrives damaged, defective, or appears to be lost in transit, please contact us within 48 hours of delivery or the expected delivery date.

Please include: